Understanding statuses and resuming a request
By the Cinta team
Check your private tracking to see the request’s status and available action. Access it through the link kept after creation, or your account if the request belongs to you. These pages are in French. A notification or preferred date does not replace the displayed tracking status.
Who should act?
Section titled “Who should act?”| Displayed status | Meaning and next action |
|---|---|
| Adresse à confirmer | Address awaiting confirmation. The request awaits the recipient. The sender can share or renew their link when the button is offered. |
| Vérification par Cinta | Cinta checking. Delivery information is ready. Cinta must check the gift and delivery; the recipient can correct their own information if the form remains available. |
| Devis validé | Quote approved. Check gift, fees, total and expiry. Test payment may be offered if all conditions are met. |
| Paiement en attente | Payment pending. Confirmation is not recorded yet. Only resume an offered payment or wait for the indicated check. |
| Paiement confirmé | Payment confirmed in tracking. This is a test payment in the demo. |
| Préparation en cours | Preparation recorded. This is neither GPS tracking nor a delivery-time commitment. |
| Livraison en cours | Dispatch recorded. This process supplies no courier location. |
| Livraison confirmée | Delivery marked confirmed in tracking. A demo status is not proof of real handover. |
| Demande annulée | Request cancelled; it will not continue. Do not resend an invitation to bypass this status. |
| Devis expiré | Quote expired. No new payment should be created from it. Read the recovery steps. |
Read history and avoid duplicates
Section titled “Read history and avoid duplicates”« Étapes confirmées » (confirmed steps) shows recorded changes. « Informations de livraison prêtes » (delivery information ready) reveals neither recipient address nor phone number and proves no reservation of the requested slot.
If a button disappears or the page says the request changed, reload before any further action. Another tab, recipient response or Cinta check may have changed the status while you were viewing it.
If the recipient has not responded, check that you sent the latest link. Email invitation status does not confirm receipt. Avoid creating multiple new links: each replaces the previous one.
For an expired quote with no payment engaged, prepare a new request after checking. For uncertain payment, follow the specific guidance before restarting. If tracking does not answer your problem, contact Cinta without sending recipient details.