Reading the quote, fees and expiry
By the Cinta team
The quote appears in private tracking after Cinta approves the gift, address and delivery. It differs from the catalogue’s indicative price. Creating or viewing it does not oblige you to pay; the recipient is not the payer.
Check four details
Section titled “Check four details”Open « Votre devis » (your quote) in French tracking. Check:
- « Cadeaux et personnalisation, total » (gifts and personalisation, total): the overall amount for all requested units and their confirmed personalisation wishes.
- « Livraison, une seule fois » (delivery, once only): delivery fees, shown separately and counted once.
- « Total »: the sum of these two overall amounts, in euros.
- Valable jusqu’au: the expiry date and time, displayed in Paris time.
Do not multiply the quote’s overall amount by the quantity. For example, if it shows €75 for the gifts and personalisation, then €7 delivery, the total is €82, even for three units. This example explains the calculation; it announces neither a sale price nor delivery fees applicable to your request.
« Prix à confirmer » on a listing means neither a free gift nor included fees. An inspiration photograph does not confirm exact contents either. If contents, an allergen, fees or date are unclear, ask for clarification before opening payment. This demo announces no fixed tariff schedule or free delivery.
Why payment may be missing
Section titled “Why payment may be missing”Payment requires an approved, still-valid quote and confirmation of gift, address and delivery. It must also be configured in test mode. A visible quote alone does not make a payment button available.
When too little time remains, no new payment opens: this process requires at least thirty minutes of validity remaining to create a new session. Do not change your device’s date to try extending the quote.
If a payment attempt already exists, the offered action may resume it. An uncertain result, payment already engaged or expired guest access may require checking before resumption. See test payment and uncertain results.
Expired quote or incorrect detail
Section titled “Expired quote or incorrect detail”An expired quote cannot create a new payment. If no payment was engaged, prepare a new request from the catalogue to have details checked again. If an attempt is underway or its result unknown, contact Cinta first: a new request does not resolve uncertainty about the previous payment.
After quote approval, the recipient form cannot change details. Report errors to the team without assuming a quote, delivery or order can change automatically. Contact does not mean acceptance of a change or a refund.