Contacting Cinta and reporting a problem

By the Cinta team

Write to contact@giftcinta.com about questions or problems with Cinta. This human contact is available with no announced hours or guaranteed response time. The absence of a chat window does not prevent asking for help by email.

Supply useful information

Specify your role, attempted action, approximate date and time, page language and exact error message. Include the non-secret request reference if known. For catalogue issues, you can attach the public gift page.

Send no full private link, login code, card number, bank security code or third party’s address. A reference helps describe the issue but does not prove access rights to the record. The team may clarify required verification before viewing or acting.

For an allergen question, provide only the product reference or its public page and your general question. In public chat, do not share the type of allergy, symptoms or other medical data; support should not ask for them. Cinta does not guarantee the absence of allergens or provide a diagnosis. Ask for a human review of the product information without sending medical data in your first message.

Page or form errors

• Page or link not found: check for truncation. A recipient link may have been replaced. See private links.
• Link or quote expired: old access no longer allows some actions. Ask for recovery appropriate to the link or quote; do not assume payment was cancelled.
• Request already processed or changed: reload to read current status before resubmitting.
• Too many requests: stop repeated attempts and try later. No precise unblocking time is promised.
• Service unavailable or uncertain result: keep the message. For payment, create no new attempt; follow payment guidance.

For invalid fields, correct those indicated and reread the whole form. Avoid submitting multiple requests to compensate for a slow response.

Delivery incident or gift not received

Describe observed facts and tracking status. Suspected delay, absence or access difficulties require team review. The demo establishes no real delivery, automatic retry, guaranteed slot or coverage of costs. Publish no photographs containing personal details.

Cancellation and refund

After payment, these requests need human handling. No automatic refund button or guaranteed amount is offered. Commercial terms must be finalised before a real launch. Your message confirms neither cancellation, stopped preparation nor an executed refund. Wait for a response distinguishing the request reviewed from the action actually confirmed.