Test payment, errors and uncertain results
By the Cinta team
The current process offers only Stripe payment in test mode, when configured. It offers no real payment or commercial purchase. Use no real banking details to try this demo. The recipient has nothing to pay.
Access the offered payment
Section titled “Access the offered payment”In French tracking, « Accéder ou reprendre le paiement Stripe en mode test » (access or resume Stripe test payment) appears only if the request and quote allow it. First check the total in euros and quote validity.
If the page says « Le paiement test n’est pas configuré » (test payment is not configured), you cannot open payment. Do not seek another link or separately sent payment method. Access to a test does not prove real payments are open.
Check the result in Cinta
Section titled “Check the result in Cinta”After Stripe, return to the same tracking. The browser return alone, even after a page presented as successful, does not confirm payment. Wait for « Paiement confirmé » in Cinta, which depends on recorded service-side confirmation.
If you interrupt the process or a test method is declined, the request may remain awaiting payment. This does not establish that an attempt is cancelled or a new payment needed. Only resume the action offered in current tracking.
Uncertain response or payment already engaged
Section titled “Uncertain response or payment already engaged”« Réponse de paiement incertaine », « Tentative de paiement à vérifier » or « Aucun nouveau paiement ne doit être ouvert » means checking is needed before continuing.
- Do not create another request to restart payment.
- Do not repeat the action in several tabs.
- Reopen original tracking and read the latest status.
- If resumption is offered, use that same access; otherwise contact Cinta with the non-secret reference, time and displayed message.
A payment started through guest tracking may still require that original link, even after account association. If expired, the account does not automatically replace it for this attempt. The team must check the situation.
Refund or suspected charge
Section titled “Refund or suspected charge”The demo provides no automatic refund and proves no real charge. Closing a window, quote expiry or a cancellation request is not refund confirmation. If you see an unexpected real payment, contact the team without supplying a card number, security code or private link. Also see the quote and its limits.